Returns & Exchanges

We want you to love your Headset Hustle purchase! Because we are a small business and many of our items are made to order, we have a few guidelines for returns and exchanges.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, items must be:

• Unworn and unwashed
• Free of stains, odors, pet hair, or other signs of use
• In their original condition

Customers are responsible for return shipping costs for returns due to a change of mind, ordering the wrong size, or other reasons unrelated to an error or defect on our part.

Once your return is received and inspected, we will process your refund for the returned merchandise. Original shipping charges are non-refundable.

Exchanges

Need a different size? We are happy to help!

Size exchanges are accepted within 14 days of delivery, provided the item is unworn, unwashed, and in its original condition.

Because our products are made to order, the replacement item may need to be made after we receive your returned item. Please allow the normal processing time for your replacement.

Customers are responsible for the cost of shipping the original item back to Headset Hustle. Once the returned item is received and approved, we will ship the replacement item. Customers are also responsible for the shipping cost of the replacement item.

Damaged, Defective, or Incorrect Items

We stand behind the quality of our products. If your item arrives damaged, defective, or we accidentally send you the wrong item, please contact us within 7 days of delivery at headsethustleco@gmail.com with your order number and photos of the issue.

If the issue was caused by an error on our part, Headset Hustle will cover the return shipping and provide a replacement or refund at no additional cost to you.

Made-to-Order Items

Many Headset Hustle products are made specifically for your order rather than being kept in large quantities of ready-to-ship inventory. Because of this, we ask that you carefully review your size, color, and product selection before placing your order.

Made-to-order does not mean that eligible items cannot be returned or exchanged; however, the return and exchange guidelines above still apply.

Final Sale & Personalized Items

Personalized, customized, or otherwise specially made items that cannot reasonably be resold are final sale and are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.

Sale items may also be final sale when specifically noted on the product listing.

How to Start a Return or Exchange

Please contact us at headsethustleco@gmail.com with:

• Your order number
• The item(s) you would like to return or exchange
• The reason for the return or exchange

Please do not mail an item back without contacting us first. We will provide you with the appropriate return instructions.

A Note From Our Small Business ❤️

We are a small, independently owned business, and every order means a lot to us. We do our best to make sure your order is made and packed with care. Our return policy helps us keep Headset Hustle sustainable while still giving our customers a fair opportunity to make things right when needed.

Thank you for supporting our small business! 🖤